What to do in 3 steps: If you need after sales service for different orders at the same time, please submit a separate RMA request for each order. Track24 is not a logistics company, online store or trading platform.Our service automatically sends requests to logistics companies, processes and issues them to users of our services.We do not sell or deliver goods and orders from online stores.We do not know more than what is displayed when tracking on our site.If the statuses of your order do not contain detailed information about the location of your order, we will not be able to give you more detailed information than that indicated in the statuses of logistics companies.If you want to receive more detailed information about the delivery of your order, contact the carrier / trading platform, and he will be able to competently answer all your questions.To track your shipment, you need to take a few simple steps.2. Type 2 - My GB Wallet can pay part of my order Then select the item for which you need a RMA. 3. Customs Liability For heavier items, you will need to select an alternate address. - Resend the parcel for free ( if applicable) Log in my Alibaba and see the tracking details in transactions." Please check the meaning of these order status messages in the table below. Therefore, GearBest's requirements for delivery of goods are rather strict, all parcels are registered and tracked all the way up to delivery, with rare exceptions.When the Gearbest seller ships you your order, he sends it to the postal or courier service. Once we have received your payment, all Gearbest orders will show various order status stages before being shipped out. This unique number is called the tracking number, or track number.Most often this number is located on the order page of GearBest, or it can come to you by e-mail after you send the order.I will not reveal any secret to anyone if I say that there are no features in tracking parcels from Gearbest. Why does the tracking information not match what it says in my account? 3.When will the returned package be received? Yes. Online Shopping at Gearbest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices. 2. Customer Service will contact with you via Ticket system within 24 hours after the application. Shop with confidence at Gearbest. When your package changes its status, our service lets you know via e-mail and you can trace your package straight away. Online shopping at Gearbest for the widest selection of cool and fun gear, including the latest electronics, clothing, fashion accessories, toys, sporting goods, home decor and more, all the cool gadgets from China can be found here. 4. Tracking Gearbest shipments. Gearbest Shipping Guarantee Benefits 1.Reset Transaction Password You can apply for several types of RMA within one order. Our Customer Service will close the RMA application for you. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. Once you have accepted our after-sales solution, our Customer Service will proceed with one of the following : refund ,exchange, repair or compensation (points). Once your RMA application has been submitted , the RMA Status will be “ RMA Application”. Return For A Refund 10.Please input your contact information along with the verification code,then click “submit”. GearBest is one of the largest Chinese stores, not a marketplace like AliExpress, on which almost every seller can open his store location. In order to get status change notifications you need to register on PackageRadar website and add a tracking number to the tracking list. Note: Gearbest warehouses around the world help the company shorten the delivery time to the buyer and often saves on shipping when ordering from the warehouse closest to you. Some sites provide order tracking services. The RMA status will become “RMA Processing” when Gearbest has received your package. 4.Click “Submit Tickets” and submit an After-Sales Application. 1.Log in your Gearbest account. 5.In “Question type” select the “ Returns & Exchange”, then choose the secondary reason based on the product issue. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory. The exchanged product tracking number and reshipment date will be indicated in your account once the reshipment has been arranged. This site and the products and services offered on this site are not associated, affiliated, endorsed, or sponsored by any business listed on this page nor have they been reviewed tested or certified by any other company listed on this page. Please kindly contact Customers should return the parcel within 7 days once the RMA status has been updated to “Waiting For A Return”.